Customer Testimonials
Jeremy and Anthony were great to deal with from the sales department. Kate, in finance was also a pleasure to work with.
I was skeptical about buying from a dealership because I used to work at one. However the salesman named Ralph was great. Wasn’t pushy and was %100 for the customer and not for the sale. I bought a 17 GMC 3500 and was happy until day 5 when a check engine light came on. Sheehy GMC sent a tow truck to my house which was 2 hours away and brought my truck back for repair. Instead of changing one fuel injector on my Diesel truck they changed all 8. Very expensive fix but they did it anyway. 10/10 would recommend.
Very helpful and friendly. Was no pressure and listened to my needs about what mattered most for me.
Fit me in to figure out why my 72000 Encore was hesitating. Sent me video to show the corroded spark plug and replaced it before closing.
Very satisfied with our experience. Ken Irwin treated us great and got us a steal of a deal on a 2024 Sierra!
Without a doubt, this car buying experience stands out as the best one I've had so far! Having bought more than 10 cars in the past, I can confidently say that Ralph and Anthony were incredibly professional, honest, and patient throughout the entire process. Their approach made us feel like part of the family rather than just another customer, and they were attentive to our family's specific needs. Jessica also made the final steps a seamless process without trying to sell us things we didn’t need! We are absolutely thrilled with our new Acadia! I wouldn't hesitate ... Read More DealerRater - Jul 9, 2024
Everyone was courtius and very nice. Eric Cook took very good care of us also Tim Marloe did every thing to get us the best deal possible, Kate was very concerned and did everything in her power to make sure we ere on the right path for the future. Kudos to the entire team
The work provided was done well and addressed my automotive problems! Customer service was also provided well and much appreciated!
Did not finish the job, returned vehicle back with parts missing and dash missed aligned. Communication was not good.
I have had great experiences with having my Yukon serviced here. They are efficient and always do a great job!
Went there looking for a full size truck. Asked for them to email me the sales numbers so that I could plan accordingly. They failed to provide sales numbers and the sales rep likes to talk disparagingly about customers when he thinks they are not listening. This is not the place to shop for new vehicles.
A++ it was a smooth transition...Ken and Anthony were very helpful...very clean atmosphere.
I took my 2023 Yukon Denali here for an oil change and was informed of a recall. The reprogram caused 3 separate modules to fry which was blamed on an “aftermarket” part plugged in under my dash. After a week I asked for a loaner and was put in a Buick Encore, which is nothing similar to my vehicle. I had a vehicle that wouldn’t run for THREE WEEKS without any updates unless I called and then they tried to charge me $800 for it. I’ve driven my vehicle now for a week since I got it back and have a ... Read More DealerRater - Mar 25, 2024
Salesman was nice but the manager came over and reneged on a charge. Watch out for doc fee and other add ons. Over charging. I said good bye. I bought a truck in Pa the next day
Do not, I repeat, do not buy a car from this place. They are absolutely untrustworthy. I bought a car with 29,000 miles and only put 3,900 miles on it before the transmission went bad. They not only would not do anything about it, but they declared my car as unbuyable on KBB so that others wouldn't buy it either. Their owner and sales staff did anything and everything to make promises when selling the vehicle, but then were absolute snakes when it came time to take care of their customer. Stay away at all costs.
Jason in service write up made my experience horrible. I just bought the truck and was having transmission issues. Today is day 4 with no call back. I was on hold 25 minutes with no one answering in service.
I’d give them 0 stars if it was possible. I’ve had nothing but issues with this dealership since my first service. I just picked up my car that I brought in for an oil change and air filter replacement. My bill was almost $300 because they decided to add services I did not ask for. They did a state inspection and told me I needed new tires and it would be $1500. My inspection had just been done in October of 2023. I didn’t ask for or need an inspection and when I asked why it was done I was told ... Read More DealerRater - Jan 4, 2024
Won't fix what you ask them to fix.asked them to fix exhaust they chose something more expensive and didn't check what onstar diagnosed so now I have the same problem..
MILITARY STAY AWAY!!! This was the worst experience I have had in 20 years. I have bought 6 cars in the last 9 months and 50 in the last 20 years. The sales Manager Tim is rude, communication amongst the staff is non existent, and if you don't buy a warranty you are a burden. If you are military, don't shop at Sheehy, their policies will ensure you are property taxed. I only gave them 1 star because I don't think you can give less.
They have had my truck for 53 days I still haven’t got a quote to fix it and no one returns calls.. GM can’t even get them to return a call
I purchased a 2015 Buick Enclave Premium. I fell in love with this vehicle on first sight. From the very first phone conversation I had with Eric Jones until the last salutation upon me entering my new vehicle, Eric made my experience of purchasing this vehicle an absolute pleasure. He was very confident and assuring in everything he explained to me during this process. Chris was also very patient and worked with me to obtain my goal for a reasonable monthly payment. I would recommend and have recommended Sheehy Buick GMC of Fredericksburg an awesome place to shop for a new/... Read More DealerRater - Oct 28, 2022
The service is excellent. The only reason for the 4 stars instead of 5 is the waiting area. I typically wait for my vehicle for any scheduled service. My wife's care is serviced by Sheehy Toyota of Fredericksburg. Normally I bring work with me while i am waiting for service. I work remotely. At the sheehy buick gmc, there are chairs, but no available plugs, there really is no place to effectively work. At the Sheehy toyota, there are lots of options for areas to work. I just wish this could be improved on at the buick gmc location.
The whole experience of having to have my Buick serviced was outstanding, From making an appointment to leaving the lot with a very warm thank you. Especially Ramon who, in my opinion, went beyond expectations. He was so helpful in explaining my problem, took time to keep my informed on the progress and helped find a place to eat while I waited for my car. Being handicapped and an elderly woman he was friendly, kind and patient. As far as service is concerned, this is the best I have experienced and I can't rave enough about the staff. The ... Read More DealerRater - May 14, 2022
It doesn't matter which service person handles my vehicle, I always get great care. This past Saturday happened to be my favorite person( I'm bad with names). All are great
Over 7 years servicing my vehicle at ultimate I never encountered a bad experience. Bryan Frye my advisor was excellent. I was promptly notified of the issue, estimated cost and waiting time. It was on point. Thx Ultimate GMC.
Not a lot attention to detail, Managment sketchy, work with. a new guy, nice enough, knowledgeable but not much supervisions available with financing questions and closing. For the type of vehicle I purchased, was expecting a bit more attention.
I had what I thought was a simple issue that turned out to be a major one that resulted in both front doors and the dashboard and center console being removed to replace a couple small air conditioning/heating parts. Ultimate’s staff led by Matt McCoy located the problem and fixed it. I love my 2017 Buick Encore now and am thankful that I took it to Ultimate. The dealer I bought it from, Midway , on the Eastern Shore of Maryland was no help.
met with douglas Williams,very professional,fun,and a great guy.i did buy a 2019 acadia.everything went great.had no essue's and enjoying my new car.
This place is a mess. They cost me money because they said to hold my tags while they do paperwork for a transfer, after 2 months and an insurance violation due to that now they say they can't transfer between classes and now can't give me tags at all. Because of the violation they caused.
Once again Ultimate Buick Mechanics have wowed me with their great service. Always professional, timely. Courteous service throughout experience. I Love my Enclave and so thankful for your great service to keep it in good shape!
Worst place ever and they lie at ever turn. Now have car with lots of rust. Layla is just as bad. Never buy here, they will tell you they will replace parts then I might as well bought a uses car
My only question is why ,do I have to pay personal property on a vehicle I lease and do not own?If I rented a house I wouldn't pay personal property. I like the truck I lease and have asked about a noise I hear but have been told they can't find it. I also mentioned about the way the transmission shifts abruptly and was told they have other complaints as well but nothing can be done about it.When accelerating the motor acts sluggish then engages at times, this also I was told was the nature of ... Read More DealerRater - May 8, 2017
Used bait and switch tactic, after doing paperwork claimed they sold me "wrong car" and made me pay $1,000 more than price quoted, misrepresented condition of car claiming it was purchased new from them and serviced regularly for 4 years with NO problems, hid service records never reporting anything to CARFAX, car broke down 8 days after purchase and then flooded 2 weeks later, refused to take car back, GSM claimed no previous water problems, then owner says less than a year ago car had the same water leak and they repaired it, GSM said he would put me in another car ... Read More DealerRater - Oct 21, 2016
Layla was a great sales person, they really took care of business in a very pleasant way. Would highly recommend Layla and Ultimate Buick GMC to all.
Took car in to be appraised was told they would give a certain amount. I went back to sell vehicle 3 days later an they refused to buy vehicle. As soon as i waked in they were rude. Barely acknowledged my trade in breakdown page that was signed. They later refused to buy my vehicle. i would NEVER recommended this dealer or its employees. I am a disabled vet an on a set Income. I financed another car for a certain amount because this dealer told me they would buy my car for an amount an because they did not stick ... Read More DealerRater - Aug 6, 2016
I had this car in mind and walked out happy. A day later there was no spare and and an issue with the front rotors wobbling. Being used the dealer had no obligation however the spare tire and rotors were handled with the same professional and top notch regard as is if it was new. I will come back again and would recommend this dealership to anyone.
I had a issue with a GMC Savana that the two service consultants looked at, figured out what it probably was and even though I didn't have a appointment they figured out how to squeeze me in and get my work van back on the road in just a few hours. Brian Frye and Ian Doughty went out of their way to make sure I got taken care of. 10/10 service, thanks guys!
I saw a 2013 Tundra yesterday listed on the website at 13,956 I called to see if that truck was still there and told the sales man that I would be on my way if I could get the truck if you would honor the price you were advertising. However your sales person who was very professional told me that it could not be sold at the advertised price. Shouldn’t they honor the price that listed for truck at even if it is a mistake on your part or offer some type of deal? I was ready to get in my ... Read More DealerRater - Oct 24, 2014
Well informed, polite and friendly, DeAnte stood ready to assist…not force a sale. He even offered to call me when a Terrain Denali arrived on the lot. When I arrived for a test drive the following weekend, Dee was there to assist….and thank goodness he was! He was able to advise as to which model and package would best meet the requirements I articulated…not the vehicle/package he wanted to sell. My final decision was the 2015 Acadia. To help out, he introduced us to the Finance Wiz, Eric, so we'd have numbers to work with. Not ... Read More DealerRater - Sep 15, 2014
My husband did the initial shopping and negotiating (visits 1 and 3). I went along for the test drive and final pickup/financing (visits 2 and 4). The test drive was super. Salesman DeAnte was super patient with me and put up with all my old-lady banter. Superviser Eric and finance officer Harry were also great to work with. And, I can't remember ever buying a car and having the salesman sit with me after the purchase to thoroughly explain all the bells and whistles. DeAnte gets double gold stars!
Most definitely the best place in town to buy a new car. Friendly, no pressure, work with you sales. Enjoyable car buying experience! After having an awful experience at another local dealership, I was thankful for the assistance that both DeAnte (salesman) and Kevin (Finance) offered. There was absolutely no pressure to buy, no talking down about other dealerships, and they did everything to find me a great vehicle and deal. DeAnte is very confident and proud of the product that he sells and rather than hunt me down like a hawk, he was very laid back and friendly and ... Read More DealerRater - Jun 26, 2014
Great place to purchase a new or used vehicle. We went originally to Safford motors but were treated so poorly we decided to look at the GMC lot. The sales manager and salesman were no pressure and no haggle people. Great to deal with and no games.
I purchased a used Subaru Outback from Ultimate this week. My wife and I live out of state, but found the vehicle we were looking for in their inventory. We handle some of the logistics from a distance before driving down to finalize the deal - the staff at Ultimate were very responsive. Jon, Eric and Cecil made our experience as good as I could have imagined. The price was right, the care was excellent and the financing process was a breeze with Eric. Thanks to Ultimate, we're navigating our fresh 3" of snow in our "new to ... Read More DealerRater - Feb 26, 2014
I visited Ultimate GMC to browse for a used truck. My family and I are avid buyers of vehicles. We collectively have purchased over 100 vehicles. At least 70 from one local dealer. I arrived at Ultimate at approximately 8:30am to avoid being hounded by salesman. (We all know what it's like to be bombarded). I didn't see any used trucks that I was intersted in, so I started looking at new GMC Sierra trucks. General Manager Jon Roland approached me advising that there were no salesman there yet but he'd be happy to help me. I advised him ... Read More DealerRater - Feb 22, 2014
Great experience! Everyone was very friendly. You can tell this group has the consumers best interest in mind. Bought a wonderful vehicle and plan to be back in the future. Thanks Ultimate!
We had the absolute best car buying experience ever!!! Delfin Murphy recognized what we were looking for in a vehicle and was very professional and very helpful in meeting our needs. Eric Poston took wonderful care of us by helping us secure a really great finance rate and by truly helping us understand the finance process. We were treated like family and left the dealership feeling very satisfied with our experience and purchase. We will certainly recommend Ultimate Automotive to all of our friends and family. Again, thank you for taking care of us and hats off to Delfin and ... Read More DealerRater - Feb 2, 2014
Larry was great, his knowledge of the GMC brand was awesome. Larry was very helpful in helping my family make the ritht choice for our family. Even after changing my mind, he listened to my concerns about the smaller vechical and helped us look at a larger car. I would recommend Larry Smith to friend and family. Thank you Larry for changing my view of car salesmen.
Eric Poston was great, even though we came with our own finance, he was not pushing, he made his recommendation, we said no thank you and he processed our paper work FAST. This ... Read More DealerRater - Jan 31, 2014
Took my vehicle in for service on a Saturday morning. Was greeted promptly with a smile and was told I would be helped shortly, & It was extremly busy,I waited patiently in line of 10+ people. after a few minutes the service advisor greeted me again with a smile and hand shake,listen to my needs and was told that it would take 2-3 hours before my car would be looked at(love the honesty) And asked if I would like a ride home or anywhere else until my vehicle was done and they would pick me back up(now ... Read More DealerRater - Nov 16, 2011